Your appointment is very important to us. It is reserved exclusively for you. Please make every effort to keep your appointment. However, we do understand that things happen in life and schedule adjustments are necessary. Therefore, we require a 48/24 hour notice for cancellations and rescheduling.
Please understand that when you no show or cancel your appointment without giving enough notice, we miss the opportunity to fill that time slot, the technicians lose their commission, and other clients miss the opportunity to receive services.
Our cancellation policy allows us the time to inform other clients on the wait list of any availability, as well as keeping our schedule open for others and filled. This leads to more availability and better service for everyone.
Due to the reasons described above, we require a credit card to be on file for all appointments and cancellations may be subject to a fee. Our cancellation fees are as follow:
Early Cancellation Fee (24 hours before start of appointment) – No charge
Late Cancellation Fee (Less than 24 hours) – 50% of service
No show Fee – 100% of service
Lashes, Permanent Makeup, and Microblading Service
These services may take 3-4 hours, therefore it requires a non-refundable deposit and separate cancellation requirements.
Cancellation Fee – Non-refundable $100 deposit
Late Cancellation Fee (Less than 48 hours) – 50% of service or Deposit (whichever is more)
No show fee – 100% of service
Note: Rescheduling and Cancellations are treated the same. Two consecutive cancellations will require client to agree to a non-refundable prepay for the service prior to being reserved in our books.
Please do not reserve or book your appointment without reading and acknowledging our policy. By booking and reserving your service with us, you have acknowledged and agree to our cancellation policy.
Thank you for viewing and supporting our policy! Please let us know if you have any questions.