Cancellation Policy
Lush Nail Lounge follows a strict cancellation policy in order to provide all our clients with availability. Please read and agree to our cancellation policy before booking.
Cancellation Policy
Your appointment is very important to us. It is reserved exclusively for you. Please make every effort to keep your appointment. However, we do understand that things do happen, and schedule adjustments are necessary. Therefore, we require a 48/24-hour notice for cancellations and rescheduling.
Please understand that when you no show or cancel your appointment without giving enough notice, we miss the opportunity to fill that time slot, the technicians do not get paid, and other clients miss the opportunity to receive services.
Our cancellation policy allows us the time to inform other clients on the wait list of any availability, as well as keeping our schedule open for others and filled. This leads to more availability and better service for everyone.
Due to the reasons described above, we require a credit card to be on file for all appointments and cancellations may be subject to a fee. To be fair to all our customers, there are no exceptions to this cancellation policy. Our cancellation fees are as follow:
Nail Service:
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Early Cancellation Fee (24 hours before start of appointment) – No charge
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Late Cancellation Fee (Under 24 hours to 2 hours before start of appointment) – 50% cost of service
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Full Cancellation Fee – (No show or Under 2 hours before start of appointment) - 100% cost of service
Lashes, Permanent Makeup, and Microblading Service
These services may take 3-4 hours, therefore it requires a non-refundable deposit and separate cancellation requirements.
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Cancellation Fee – Non-refundable $100 deposit
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Late Cancellation Fee (Less than 48 hours) – 50% of service or Deposit (whichever is more)
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Full Cancellation Fee – (No show or Under 2 hours before start of appointment) - 100% of service
Note: Rescheduling and Cancellations are treated the same. Two consecutive cancellations will require client to agree to a non-refundable prepay for the service prior to being reserved in our books.
Please do not reserve or book your appointment without reading and acknowledging our policy. By booking and reserving your service with us, you have acknowledged and agree to our cancellation policy.
Thank you for viewing and supporting our policy! Please let us know if you have any questions.
Cancellation FAQ
I can't cancel or reschedule my appointment online
Please ensure it is not under 24 hours of your appointment time. You will not be able to reschedule or cancel under 24 hours using the app or online. Please call into the salon to either make the change, leave a voicemail or email us at service@lushnailsma.com. Please note, appointment cancellation/rescheduling under 24 hours require a 50% service charge.
Is the fee for cancellation a credit?
The fee for cancellation is not a credit.
If I cancel before 24 hours of my appointment time, do I get charged?
There is no cancellation fee for nail services if cancelled before 24 hours and you may use the app, email, voicemail, call in to cancel. Please ensure you have the cancellation confirmation from us. If you do not, call us so we can confirm. For other services such as lashes, permanent makeup or microblading, please review the policy above for the window to cancel without a fee.
Are there exceptions to this cancellation policy?
In order to be fair across the board for all our customers, there are no exceptions to our cancellation policy. Any exceptions outside of this policy is at the discretion of the service technician or owner.
Any other questions? Please always call us or email us at service@lushnailsma.com